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About DC Shoes

Founded by Ken Block and Damon Way in 1993, DC quickly grew to become a leader in performance skateboarding shoes and a renowned action sports brand. Today DC stands as a global brand whose product line has expanded to include men’s, women’s and kids’ skateboarding and lifestyle shoes, apparel, snowboards, snowboard boots, outerwear, and accessories.

As one of the cornerstones of its marketing strategy, DC has built a world-class team of professional skateboarding, snowboarding, surfing, BMX,motocross and rally athletes that exemplify and enhance DC’s brand, develop its signature products, and support its promotional efforts. DC is a subsidiary of Quiksilver, Inc.

Open Job Postings can be found here!

Our mailing address is:
DC Shoes, Inc.
15202 Graham St.
Huntington Beach, CA 92649

Online Store Customer Service:
http://www.dcshoes.com/helpdesk/index.jsp?display=store&subdisplay=contact

Warranty Contact:
warranty@dcshoes.com

International Warranty:
intwarranty@dcshoes.com

Dealer Returns:
returns@dcshoes.com

New Dealer Account Inquiry:
newaccounts@dcshoes.com

Domestic Sales:
(888) 866-8225

International:
intlsales@dcshoes.com

Sponsorship:
Please specify which sport you are submitting your resume for so the right Team Manager can review: Skate, Snow, Surf, Moto, BMX or Auto
Mail your video or resume to --
DC Shoes - Team Managers - (Specify Sport Here)
15202 Graham St.
Huntington Beach, CA 92649

Stickers:
For stickers and posters send $2 US Currency to*:
DC Shoes Stickers and Posters
15202 Graham St.
Huntington Beach, CA 92649
*Valid in the USA only.
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So that DC Inc. may better serve our customers, DC requests your compliance with the following policy and procedures for merchandise returns. This policy applies to any and all returns (defective or otherwise) of any DC Shoes merchandise.

A return authorization request for mis-shipped items should be submitted to DC within 72 hours of receiving the incorrect product. A return authorization for all defective merchandise should be submitted to DC within one year of the date of shipment to receive full credit for merchandise. Please see Warranty Policy for valid consumer return guidelines. The request should include:

  •     Reason for return
  •     Account name and number
  •     Style Number
  •     Color
  •     Sizes
  •     Total Quantity
  •     Invoice Number and Date

Requests for returns can be submitted through your sales rep or by:

  •     Phone: (888) 532-3126
  •     Fax: (714) 889-3308
  •     Email: returns@dcshoes.com

Upon approval of return request, a return authorization (RA) number will be issued via telephone, fax, or email and this RA number should appear on all shipping documents, cartons, and claims. Any cartons that do not visibly display the RA number will be refused.

Authorized merchandise should be returned and received by DC Shoes within 45 days of approval at:
DC Returns
11310 Cantu Galleano Ranch Rd.
Mira Loma, CA 91752

Merchandise returned without authorization will not be accepted and will be sent back to the account. Any storage and/or other fees resulting from these refusals will be at the accounts expense. Merchandise returned in excess of authorized quantities will be refused. Credit will be granted for approved merchandise only.
Please send authorized returns in cartons, with security devices and any price stickers removed. If boxes are damaged with price stickers, tears in the box, etc, the account may be subject to any fees associated with repairing the damaged boxes. Any non-defective merchandise must be received in the original condition in which it was shipped. A master packing document referencing the total carton count, RA number and accurate weight should be affixed to the lead carton. Each carton should contain a debit memo claim/packing slip referencing the RA number, style number(s), color(s), size(s), and total quantities. Shipments not meeting these requirements cannot be accepted and will be returned, at the account's expense.

Authorized returns of non-defective and non-mis-shipped items should be sent freight pre-paid. DC Shoes will only pay freight and issue call tags for authorized returns of defective or mis-shipped merchandise. If DC call tags are not used, DC will not pay for the freight charges.
Please keep a copy of all tracking information when returning merchandise, DC Shoes will not be liable for any items lost in transit that do not have proper proof of tracking information.
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Policy covers specific Footwear and Apparel.

DC Shoes, Inc. warrants all DC Shoes footwear and apparel to be free of defects in material or workmanship for a period of thirty (30) days from the original date of purchase, when purchased from an authorized DC Shoes dealer. If a product is found to be defective after inspection by a DC warranty technician, DC will repair or replace the product with an existing comparable model at DC's discretion. DC Shoes, Inc. is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of DC Shoes, Inc. products.
DC Shoes, Inc. Limited Warranty Policy Limitations

Warranty policy is subject to the following limitations:

  •    All warranty claims must be accompanied by the original purchase receipt from an authorized DC dealer.
  •    All warranty claims returned to DC must have prior return authorization.
  •    Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim
We recommend customers first try to process their warranty through a DC authorized dealer. (This is the fastest and easiest way)
Call or e-mail the DC warranty department to obtain WA# (Warranty Authorization):

  • Warranty issues call 888-532-3126
  • Warranty issues e-mail warranty@dcshoes.com (Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.)

After contacting the DC warranty department

  1.        Ship your warranty promptly!
  2.        Include a copy of the original receipt.
  3.        Print the WA# on the outside of the box.
  4.        DC Shoes is not liable for any items lost in transit. Additionally, customer's are responsible for all tracking information on return shipments.
  5.        Ship to:
  6.        DC Shoes, Inc.
  7.        Warranty Department
  8.        WA#____________
  9.        15202 Graham Street
  10.        Huntington Beach, CA 92649

International Warranty Claims:
E-mail warranty description and country of residence to: intwarranty@dcshoes.com

Shipping:
Customers are responsible for all costs incurred on shipping warranty item(s) to DC Shoes. DC Shoes will cover shipping cost on replacement or repaired item(s) shipping back to the customer.
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Policy covers snow specific Outerwear and Snowboard Boots
DC Shoes, Inc. warrants all DC Shoes snow specific Outerwear (soft goods) and Snowboard Boots to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized DC shoes dealer. If a product is found to be defective after inspection by a DC warranty technician, DC will repair or replace the product with an existing comparable model at DC's discretion*. DC Shoes, Inc. will not be responsible for any damages, losses and/or costs incurred that result from the loss or usage of DC Shoes, Inc. products.
*In the event that the replacement model is not available the item will be replaced when the replacement model or similar model becomes available.

DC Shoes, Inc. Limited Warranty Policy Limitations
Warranty policy is subject to the following limitations.

  •    All warranty claims must be accompanied by the original purchase receipt from an Authorized DC dealer.
  •    All warranty claims returned to DC must have prior return authorization.
  •    In the event that the customer is unable to provide proof of purchase, the warranty period will be one(1) year from the date of manufacture of the model.
  •    Repaired or replaced products are covered for the remainder of the original warranty.
  •    A DC warranty coordinator will make the final call regarding defective materials and/or workmanship.

The following are excluded from coverage under the DC Shoes, Inc. Warranty Policy:

  •    Damage caused by misuse, abuse, neglect and/or normal wear-and-tear.
  •    Damage caused during storage.
  •    Damage caused by anything other than defects in the materials or workmanship.
  •    Improper fitting or sizing of products.
  •    Impact damage resulting in structural, seam, sole, air bag, lacing system, and eyelets/lace loop and/or liner damage.
  •    Damage caused by the use of solvents, adhesives, detergents and/or any other chemicals.
  •    Modifications, changes and/or alterations made to the product by the customer.

Snowboard boot specific warranty exclusions (not covered)

  •    Damage and/or wear caused by binding contact points (including de-lamination due to binding wear).
  •    Damage caused by snowboard edge (including resting board edge on boot while riding chair lifts).
  •    Damage and/or excessive wear from the use of snowmobiles.
  •    Damage caused by any boot modification.
  •    Damage caused by excessive and continuous heat and/or water. (Example, placing your boots in the oven or leaving them in the rain)

Outerwear specific warranty exclusions (not covered)

  •    Rips and/or tears.
  •    Seam breakage caused by a rip or tear.
  •    Fading (from UV damage and/or the use of strong detergents)
  •    Shrinking
  •    Damage caused by improper care and/or maintenance (including color bleeding and/or the loss of water resistant qualities).
  •    Seams that look like they might break or become undone.

DC 3D
The Warranty Program (how you get this done)

  • DC 3D is our three day warranty turnaround program developed by the riders for the riders! As part of our commitment to customer and rider satisfaction, our goal is to repair or replace your warranty product in three (business) days from when it was received. We advise that customers first try to process their warranty through a DC authorized dealer. (This is the fastest and easiest way)

First:

  •    Thoroughly read and understand the warranty policy.
  •    Gather information needed (receipts and/or any other documentation)

Second: Through a dealer (see third for direct consumer warranty assistants)

  •    Take the product back to the original dealer.
  •    Locate a DC authorized dealer (using the dealer search tool on the DC web site)
  •    The dealer will help you process your warranty.

Third: Consumer direct warranty help

  •    Call or e-mail the DC warranty department to obtain WA#:
  •    Warranty issues call 888-532-3126
  •    Warranty issues e-mail warranty@dcshoes.com
  •    After contacting the DC warranty department
  •    Ship your warranty promptly!
  •    Include a copy of the original receipt.
  •    Print the WA# on the outside of the box.
  •    DC Shoes will not be liable for any items lost in transit, it is the customers responsibility to keep a record of the package tracking information.
  •    Ship to:
  •    Warranty Department
  •    WA#____________
  •    15202 Graham St.
  •    Huntington Beach, CA 92649

Shipping:
DC will match and pay the return shipping expense! Customers are responsible for the shipping charges of their warranty item to DC Shoes. DC will then pay for the same type of shipping back to the customer.

International Warranty Claims:

  • Take the product back to the original dealer, or any authorized DC Shoes dealer (recommended).
  • E-mail warranty description and what country you are in to: intwarranty@dcshoes.com

Help Guide

(What is covered, but maybe subject to the Warranty Policy limitations)
Snowboard Boots:

  • Defective seams and/or stitching (boot and liners).
  • Sole de-laminations.
  • Defective eyelets, lace loops and/or any lacing parts.
  • Defective pull tabs and/or handles.
  • Defective pump and liner system.
  • Torn or broken ankle straps.
  •  Defective Velcro traps.

Outerwear:

  • Defective sewing.
  • Defective cords, fasteners and/or cinches.
  • Defective zippers and/or zipper hardware.
  • Defective snaps/buttons.
  • Defective Velcro closures/straps.

If you need additional help with your DC product

  • Visit your local authorized DC Shoes dealer.
  • Call: 888-532-3126
  • E-mail: warranty@dcshoes.com

For all press inquiries please contact: PR@dcshoes.com